Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
Title

Last updated: October 2024
1. General Questions
Title
2. Product Questions
Title
3. Payment Questions
Title

4. Delivery Questions
Title
5. Contact Questions

1. General Questions

What is your refund policy?

If you are not happy with the quality of models received, please let us know and we will provide you with store credit or replace the image to better suit your requirements.

2. Product Questions

What size are the images?

All our model images are at a minimum 2048 x 2048 at 300DPI and average between 5mb and 30mb.

Are the images I buy exclusive to me?

Buyers have the option to buy images as non-exclusive or exclusive.

 

Non-exclusive gives you the image to use however you may wish, but
the image remains on the site for others to possibly download. Perfect
for roughs and mock ups.

 

Buying an image as exclusive results in it being immediately removed
from the stock library and web site. This is all that is guaranteed.

 

With modern tech, there are a variety of ways images can be illegally
copied from web sites e.g. Screen Shots, watermark removal, cell phone
camera photos, right clicks, etc. As a result, studioAI cannot guarantee
that the image you purchases cannot be “used” from illegal downloads
of the image from the site before you buy. And as such studioAI will not
accept any responsibility whatsoever for any image sold on an “exclusive
basis”, if these images are used by another company.


If you require a totally exclusive image(s), please send us a tight brief
and a reference number of a similar image on studioAI for refference,
and we will produce images for you that have never appeared on a web
site and are totally exclusive to you shop@studioai.co.za.

What can the images be used for? And are there any copywrite issues?

You can make use of any images you buy, on anything you wish to, web,
print, POS, No restrictions and no model releases required.

3. Payment Questions

What payment methods do you accept?

All major cards e.g., Visa, Mastercard and payment can be made with
PayPal, Apple Pay etc.


The payments are not made to us but to a high security, industry
standard, encryption service company Peach Payments who later pay us.
This ensures that your personal details are safe and secure.

Do you offer installment payment options?

No.

What is the costs per image and what is your refund policy?

Our images cost US$ 4.99c and South African Rand R 99.99 each.
Exclusive images cost R 1999.


If you want to ensure total exclusivity, send a brief to
shop@studioai.co.za and we will contact you.


If you are not happy with the quality of models you receive, please let us
know and we will give you a store credit or replace the image to better
suit your requirements.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Delivery Questions

How long does delivery take?

Immediately you purchase an image, an email will be sent to you with a
link where you can download them from. It’s a very quick procedure

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing shop@studioai.co.za.

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm GMT +2.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at shop@studioai.co.za.

Do you have a physical address?

Yes, we do have a physical address. Our headquarters is located at 21 Blaauwberg Road, Cape Town, 7441.